We take care in preparing every order. If you receive the wrong dress or a defective item, you may request a return or exchange within 7 days of delivery.
Eligible Returns & Exchanges
Returns and exchanges are accepted only when:
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The dress delivered is different from the one you ordered.
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The item arrives with a defect.
Returns or exchanges due to a change of mind are not accepted.
Parcel-Opening Video
A parcel-opening video is required for every return or exchange claim. Please record the parcel as you open it, clearly showing the item received and any visible issue. Claims without a parcel-opening video cannot be processed.
How to Request a Return or Exchange
Contact our customer support team within 7 days of delivery and share your order number, parcel-opening video and a brief description of the issue.
Our team will review your request and guide you through the next steps. Please contact us before sending an item back.